Arranging appointments for agents is optimized by a geo-dialing system, which allows the operators to view the profiles present in the relevant area for the agent, guaranteeing maximum operational capacity.
Geo-dialing is combined with geo-referencing, a completely integrated calculation system that facilitates the gaps between an appointment and the next one, providing quick improvement in agents’ activity. Geo-dialing considers the distance between the addresses for individual appointments by locating them on a map.
The geo-dialing and geo-referencing systems reduce the margin for error linked with the activities handled by the operators and optimize the agents’ work, by guaranteeing a good sequence of appointments and more productive working days.
Management and administration of the call and contact center entirely online.read more
For an inbound call or contact center integrated in the cloud CRM.read more
For an outbound call or contact center, sales and telemarketing.read more
Reduce all waiting times between calls.read more
On the progress of work, campaigns, outcomes and appointmentsread more
Call recording both for quality control and for digital storage of verbal ordersread more
All the favorable rates for your businessread more
Management of appointments and closing of orders by agents and sales teamread more
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