Geodialing system

Arranging appointments for agents is optimized by a geo-dialing system, which allows the operators to view the profiles present in the relevant area for the agent, guaranteeing maximum operational capacity.

Geo-dialing is combined with geo-referencing, a completely integrated calculation system that facilitates the gaps between an appointment and the next one, providing quick improvement in agents’ activity. Geo-dialing considers the distance between the addresses for individual appointments by locating them on a map.

Software agent

The geo-dialing and geo-referencing systems reduce the margin for error linked with the activities handled by the operators and optimize the agents’ work, by guaranteeing a good sequence of appointments and more productive working days.