What is IVR and How Can it Help Call Centers
IVR (Interactive Voice Response) is a system that allows call centers to ease their workload with preconfigured messages, enabling customers to choose the options they need to receive the appropriate information in a timely manner. This way, operators can focus on more important tasks.
Benefits of Using EasyCall Cloud for Your Business
By using EasyCall Cloud’s IVR, you can reduce call abandonment rates by up to 70%. Additionally, you can grow your customer base with fewer investments.
- Workload relief for call center operators.
- Ability for customers to receive timely information.
- Ability to better manage customer service.
- Easy-to-use graphical composer.
- Ability to configure complex IVR trees.
- Ability to manage IVR system without stress.
- Reduction of call abandonment rates.
- Ability to grow customer base with fewer investments.