The optimization of the Agents’ work is structured and differentiated by three types of dialers that allow the correct handling of the flow of calls based on the type of activity of the call or contact center.
The Preview Dialer function, with manual handling of calls, allows for more time to obtain information about the contact for a given call.
The Power Dialer manages from 1 (Progressive Dialer) to 5 outgoing calls automatically, maximizing the number of useful contacts. This is useful for anyone who needs to access a large number of registered profiles within a short time.
The Predictive Dialer guarantees automation in line with the time frames of each individual call center and a clear increase of valid calls.
Management and administration of the call and contact center entirely online.read more
For an inbound call or contact center integrated in the cloud CRM.read more
For an outbound call or contact center, sales and telemarketing.read more
Reduce all waiting times between calls.read more
On the progress of work, campaigns, outcomes and appointmentsread more
Call recording both for quality control and for digital storage of verbal ordersread more
All the favorable rates for your businessread more
Management of appointments and closing of orders by agents and sales teamread more
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