CRM Cloud, much more than a simple software
package with an integrated switchboard

Types of Use EasyCall Cloud
Administrator dashboard check-easycallcloud
Project Manager check-easycallcloud
Team Leader or Supervisor check-easycallcloud
Operator dashboard with an integrated telephone taskbar for outgoing calls check-easycallcloud
Agent Supervisor check-easycallcloud
Agent check-easycallcloud
Back Office – manages post-sales operations check-easycallcloud

use your trial workstation

Settings EasyCall Cloud
Creation of a list of records manually or through simplified, general, or advanced general importing check-easycallcloud
Creation of lists from newsletters – social networks – lead generation campaigns check-easycallcloud
Automatic creation of an offer check-easycallcloud
Simplified configuration of new call campaigns check-easycallcloud
Geo-dialing to arrange appointments for agents check-easycallcloud
Geo-referencing system – calculation of distances between appointments check-easycallcloud
Motivational wallpaper check-easycallcloud
Autonomous handling of the call center’s payment options check-easycallcloud
Workstation subscription expiry alerts check-easycallcloud

discover all the features of EasyCall

Options EasyCall Cloud
Voice portal for VoIP check-easycallcloud
Off-line creation of lists check-easycallcloud
Automatic sending of e-mails to simplify the operator’s work check-easycallcloud
Sending of SMS, faxes, and e-mail from the operator’s dashboard check-easycallcloud
Creation of personalized questions, polls, Vocal Order scripts, and sales scripts check-easycallcloud
Personalization of filing results check-easycallcloud
Preview Dialer option check-easycallcloud
Progressive Dialer option check-easycallcloud
Power Dialer option check-easycallcloud
Predictive Dialer option check-easycallcloud
Site management for call centers with multiple locations check-easycallcloud
Recording of Voice Orders with downloading check-easycallcloud
Insertion of a third number for recording in conference call mode check-easycallcloud
Option of automatic renewal of workstation subscriptions check-easycallcloud

to use your test agent

Reports EasyCall Cloud
Operator monitoring – active and passive listening to conversations check-easycallcloud
Campaign progress reports – verification of total contacts saved – to be called – to be called back check-easycallcloud
Operator report – verification of calls – calls back – results check-easycallcloud
Operator performance reports – contacts handled – day to day contract performance check-easycallcloud
Report of results – results of saved calls – positive results – useful results check-easycallcloud
Report of records – contacts saved with the possibility of downloading the contact form check-easycallcloud
Contact list reports – list of contracts with the option of downloading the contract or the recording or of exporting all the information gathered during the interview check-easycallcloud
Appointment report – appointments for each individual agent check-easycallcloud
Reports on the flow of incoming calls, divided by hours check-easycallcloud
Real-time monitoring to inspect the work carried out and correct or validate the strategy applied check-easycallcloud

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