EasyCall offers constant monitoring of the progress of work, campaigns, results, and appointments scheduled for agents, guaranteeing real-time inspection of the flow of incoming calls broken down by parts of the day.
For the correct management and expansion of call or contact centers, the manager or a person in charge of managing the operators’ work can use monitor and whisper listening during conversations in order to intervene directly or suggest corrections or provide instructions silently.
The maximum quality provided by EasyCall fits perfectly into all sorts of host environments and guarantees flexibility and maximum control of sales, telemarketing, appointment setting, assistance, customer care, virtual secretarial services, and post-sales service activity.
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