Constant monitoring of work performance with EasyCall Cloud
EasyCall Cloud offers constant monitoring of work performance, campaigns, results, and appointments obtained by agents. Thanks to real-time reports on the flow of incoming calls divided by time slots, it is possible to carry out an effective verification of call center activities.
Active and passive listening in conversations for better control
The Administrator or a figure focused on managing the work of the Operators can adopt active and passive listening during conversations to intervene directly or suggest corrections and guidelines silently. This allows optimizing the management and growth of the call or contact center.
Flexibility and optimal control in sales and customer service
The maximum quality offered by EasyCall Cloud integrates perfectly into all host realities and guarantees flexibility and maximum control of sales activities, telemarketing, appointment scheduling, helpdesk, customer service, virtual secretary, and after-sales services.
Features of EasyCall Cloud
- Real-time reports on the flow of incoming calls divided by time slots
- Active and passive listening during conversations
- Flexibility and maximum control of sales activities, telemarketing, appointment scheduling, helpdesk, customer service, virtual secretary, and after-sales services.
