EasyCall offers constant monitoring of the progress of work, campaigns, results, and appointments scheduled for agents, guaranteeing real-time inspection of the flow of incoming calls broken down by parts of the day.
For the correct management and expansion of call or contact centers, the manager or a person in charge of managing the operators’ work can use monitor and whisper listening during conversations in order to intervene directly or suggest corrections or provide instructions silently.
The maximum quality provided by EasyCall fits perfectly into all sorts of host environments and guarantees flexibility and maximum control of sales, telemarketing, appointment setting, assistance, customer care, virtual secretarial services, and post-sales service activity.
Management and administration of the call and contact center entirely online.read more
For an inbound call or contact center integrated in the cloud CRM.read more
For an outbound call or contact center, sales and telemarketing.read more
Reduce all waiting times between calls.read more
On the progress of work, campaigns, outcomes and appointmentsread more
Call recording both for quality control and for digital storage of verbal ordersread more
All the favorable rates for your businessread more
Management of appointments and closing of orders by agents and sales teamread more
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