What is IVR and How Can it Help Call Centers
IVR (Interactive Voice Response) is a system that allows call centers to ease their workload with preconfigured messages, enabling customers to choose the options they need to receive the appropriate information in a timely manner. This way, operators can focus on more important tasks.
How does ACD work?
EasyCall Cloud offers an easy-to-use graphical composer that allows you to configure different options for IVR, even for complex IVR trees. This way, you can manage your IVR voice system without stress.
Benefits of Using EasyCall Cloud for Your Business
By using EasyCall Cloud’s IVR, you can reduce call abandonment rates by up to 70%. Additionally, you can grow your customer base with fewer investments.
Advantages of Using IVR
- Workload relief for call center operators.
- Ability for customers to receive timely information.
- Ability to better manage customer service.
Features of EasyCall Cloud
- Easy-to-use graphical composer.
- Ability to configure complex IVR trees.
- Ability to manage IVR system without stress.
Benefits for Your Business
- Reduction of call abandonment rates.
- Ability to grow customer base with fewer investments.
