Management of appointments for agents

EasyCall offers an integrated solution in the application dedicated to telemarketing, allowing optimal management of appointments taken by Operators for Agents and accessible from a reserved area.

Appointments are taken using geodialing that automatically allows you to view the personal data present in the same area pertaining to one or more Agents. The geo-referencing system, which calculates the geographical distances between one appointment and the next, gives the Agent the opportunity to reach the individual places at the right time.

Software agent

The Agent can download his personal appointments calendar by entering the application with his own credentials. It has the ability to work by putting results, inserting notes and uploading a paper by appointment. EasyCall also provides access for the Agent Supervisor who can coordinate the activities by managing the appointments of all the Agents.